I’ve lost my confidence in BA. Their seats are worse and usually dirty, their food is getting better but is still rubbish, and their service is abysmal (unless in first, where I will admit it is fabulous). I try to redeem Avios on anything other than BA.
It used to be the case that tour operators had miniscule margins and made all their profits on their treasury operations, dunno if that applies to airlines too.
I don't know why I'm still so psychologically hung up on maintaining silver status. Maybe I used to travel a lot more to the US so it was much easier, but now I find it hard to relinquish even though it doesn't make a lot of sense economically for me to make efforts to keep it.
@PP I don't understand why they have a fixed cut-off point every year for the status points. It would be so easy to use a running one year window, or to pass on excess points to the new year. If you run a loyalty program, you have to reward your customers for their loyalty/purchases.
CD, they do and they did. You used to be able to keep silver by buying points if needed. All ended at turn of the century. They now have Gold for Life which is good. But it's a lot of flying.
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I’ve lost my confidence in BA. Their seats are worse and usually dirty, their food is getting better but is still rubbish, and their service is abysmal (unless in first, where I will admit it is fabulous). I try to redeem Avios on anything other than BA.
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Just been away for a few days flying BA and I got to think about the business of runnning a massive airline,
huge multicurrency numbers
significant Treasury operation and buying fuel
highly technical
huge regulation and H &S issues
large, complicated staff rostering
online retail customer base
And all that they accomplish quite well, only to be let down by abysmal customer service.
🤦🏼♀️
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The margins are tiny and move around all the time. It’s a highly brittle sector.
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It used to be the case that tour operators had miniscule margins and made all their profits on their treasury operations, dunno if that applies to airlines too.
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I don't know why I'm still so psychologically hung up on maintaining silver status. Maybe I used to travel a lot more to the US so it was much easier, but now I find it hard to relinquish even though it doesn't make a lot of sense economically for me to make efforts to keep it.
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It’s so that if there is a problem you can phone and speak to someone.
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@PP I don't understand why they have a fixed cut-off point every year for the status points. It would be so easy to use a running one year window, or to pass on excess points to the new year. If you run a loyalty program, you have to reward your customers for their loyalty/purchases.
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CD, they do and they did. You used to be able to keep silver by buying points if needed. All ended at turn of the century. They now have Gold for Life which is good. But it's a lot of flying.
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