The much-vaunted online service for the public to make low-value claims has been beset by a string of teething problems, it has emerged. A paper prepared by Mr Justice Birss on the flagship Online Civil Money Claims project reveals the project has been ‘under-resourced’ and requires improvements to governance and communication.
It is particularly critical of the ’agile’ project methodology developed by the government to avoid repeating past IT fiascoes.
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But the nature of the roll-out, which is based on a piecemeal introduction of the system rather than a wholesale go-live, has run into problems due to the complexity of legal systems. ‘The project is being delivered under the agile technology, which works well for video games but less so for delivering court processes,’ state minutes from the meeting.
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