Last December Bevan Brittan outsourced its back office function. And only two months on, nearly half of the outsourced staff have been told that they are facing redundancy.
72 people were outsourced to Intelligent Office UK. And now 27 of them have been told that they are at risk of redundancy. Insiders claim that the consultation process has been demoralising and unprofessional, and it has made some at their old firm very uncomfortable. One Bevan Brittan partner told RollOnFriday that "years of loyal service count for nothing, and the partners are not allowed to interfere or influence the process. We're told to let IO deal with their own employees". He added that this was from a public sector firm "that espouses all the 'people are our biggest asset' guff in all of our tenders to clients".
A spokeswoman for IO said that "it is likely that there will be a very small number of compulsory redundancies. These will be confirmed next week when the process is finalised". She added that "there has been partner involvement from concept through to conclusion of the process and all relevant facts and circumstances have been taken into account".
Whatever the final figures, it looks like this outsourcing will result in a significant number of staff departures and a great deal of bad feeling. Something that will need to be borne in mind by the legion of firms looking to copy the model.
Tip Off ROF
72 people were outsourced to Intelligent Office UK. And now 27 of them have been told that they are at risk of redundancy. Insiders claim that the consultation process has been demoralising and unprofessional, and it has made some at their old firm very uncomfortable. One Bevan Brittan partner told RollOnFriday that "years of loyal service count for nothing, and the partners are not allowed to interfere or influence the process. We're told to let IO deal with their own employees". He added that this was from a public sector firm "that espouses all the 'people are our biggest asset' guff in all of our tenders to clients".
Some former Bevan Brittan staff, next week |
A spokeswoman for IO said that "it is likely that there will be a very small number of compulsory redundancies. These will be confirmed next week when the process is finalised". She added that "there has been partner involvement from concept through to conclusion of the process and all relevant facts and circumstances have been taken into account".
Whatever the final figures, it looks like this outsourcing will result in a significant number of staff departures and a great deal of bad feeling. Something that will need to be borne in mind by the legion of firms looking to copy the model.
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(Not involved in the process - just a faintly appalled bystander)
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I don't see 27 out of 72 as 'a very small number'! I feel extremely sorry for the staff involved. As someone who has been through this type of process in the recent past, it is demeaning and a sure fire spirit/confidence killer.
I wish the staff involved the very best of luck, because you can be assured this will not be the only time it happens.
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The past 5/6 months have been drawn out, depressing and, above all, insulting to my partner and all of her secretarial colleagues. They have been through a very demeaning assessment process, all at the hands of a company that seems incapable of sending out one document without with spelling and grammatical mistakes!
If outsourcing is the future in providing secretarial support to law firms then I would advise all skilled secretaries to get out of that sector as soon as you can. The destruction of your varied and skilled role means that job satisfaction, and subsequently the quality of the work, is about to drop dramatically!
Why any of secretary would opt to work for a company that recently published an article describing legal secretaries as 'jack of all trades, master of none' and saying they are all overpaid is beyond me. Oh, hang on, none of them opted to at all!
Roll on Monday and I wish all the very best to all those involved.
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The partners at Bevan Brittan should hang their heads in shame, putting good people through this.
How on earth can they still have the brass neck to work with any of the secretaries left after this sorry process has been acted out. Any working relationship, built up over many years in some cases, has been completely destroyed.
The paperwork from Intelligent Office is flawed and full of spelling mistakes. You couldn't make it up!
Good luck and best wishes to all involved.
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However, this is the way of BB - even the most genial of partners do not have any backbone or moral courage whilst standing behind the decision to thank staff. You reap what you sow.
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Bevan Brittan is about to see the quality of their secretarial work go right down as the many experienced members of staff are sent on their way and replaced with some poorly paid, unmotivated, semi-literate typing robots. The previous comments about the communication from "Intelligent" Office are SO TRUE - they can barely string a sentence together. This doesn't bode well for the quality of new staff they'll be hiring.
Once again the desire for short term gain wins out over longevity and common sense. Welcome to the future.
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Clearly BB will be out of business shortly as why would prospective clients risk having their business undertaken by a now thoroughly demoralised, disinterested and demeaned workforce?
As for IO, what a shower! The sooner they are exposed as the "inadequate office" and spirit-breaking hatchet operators, the better for all concerned.
So sorry for all the excellent staff they did have.
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"Mediocrity is often the norm and that trend needs to be bucked. After all, relative to other industries, law firm secretarial remuneration is hardly mediocre."
This is just one excerpt that jumps out of the piece. So, this company is now in charge of a large number of Legal Secretaries.... are these employees supposed to feel valued?
What a sad state of affairs. Bad call BB!
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Having said that - the saying 'You reap what you sow' springs to mind and I feel very sorry for all the secretarial, admin and fee earning staff that are left to pick up the pieces.
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The reason I suspect a lot of these comments are anonymous is because it is a very upsetting and difficult situation without IO knowing who made the comments, and judging their situation on that, together with all the other rubbish they are judging everyone on!
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IO, IO it's on the dole we go.....
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Duncan Weir has been appointed managing partner from the start of the new financial year and Andrew Manning is assisting with the transition to the new management structure. See:
http://www.thelawyer.com/bevan-brittan-shakes-up-management-with-ceo-departure/1011488.article
Now, the lawyer may have that wrong, it wouldn't be the first time. But on the assumption that it is correct the earlier comment that Mr Weir might want to do something to improve the firm's tarnished reputation for not caring about its employees/former employees stands.
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"Mediocrity is often the norm and that trend needs to be bucked. After all, relative to other industries, law firm secretarial remuneration is hardly mediocre."
Perhaps it is time for Legal Secretaries to unite and unionise to fight this threat?
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What a joke.
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