Do you use an app for client AML?

Do you think that makes it easier for them or for you?

Presumably the attraction for a firm is someone else dealing with the client. But are you entitled to rely on a third party for this stuff? Not as a matter of contract but SRA wise. Fwiw I see that stuff directly. It’s not difficult. A PA can do it, And does for many I imagine, 

We do and the advantage is not having to meet clients to get certified copies or get the client to get stuff certified elsewhere.  System we use also uses webcam to check person against photo and also makes them do things to check they are real and then also cross-references list of stolen passports and other databases.  Much more in depth than just looking at some documents and keeping a copy.