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The RollOnFriday In-House Lawyer Survey 2022 has launched.
It gives in-house lawyers the opportunity to spill the beans on the best and worst firms they instructed in the last year and what they value most in a firm.
In last year's poll, in-house lawyers said the most important attribute of the firms they used was not a good rapport, or fat bribes, but simply the quality of what they were told. "This is the worst of times and it is important that the advice is both right and achieves goals, as often that advice is fundamental to survival", said one in-house lawyer.
Pricing, however, came bottom - only 4% cited it as the most important criterion. "We are willing to pay more for better advice," said one client, "otherwise we have to spend time re-doing the work or find ourselves with poor deals/regulatory trouble."
One gripe was over time-based billing, with in-house lawyers wanting firms to move towards fixed fees instead. “People talk about value billing but they always benchmark against time on the clock - a sort of reverse engineering," said one-house lawyer. "I am wholly uninterested in how long things take, only how useful they are."
And some clients in last year's survey said that firms should have less flashy offices to enable them to lower their fees. "I hope firms take on learnings from the pandemic," said a senior in-house lawyer in banking. "We don't care if you have chosen to lease fancy city centre offices - it doesn't benefit us so we won't be impressed when you increase rates because of it."
If you are an in-house lawyer then please have your say below: