Give Peppermint a stroke.
Irwin Mitchell staff were left tearing their hair out this week thanks to gremlins running amuck in their new IT.
Sources told RollOnFriday the firm’s “groundbreaking multi-million pound new case management system” had a fatal error – it “is unable to generate file notes or letters”.
A frustrated insider said using the “pathetic” system, named ‘Peppermint’, was like “being tortured”.
Struggles with Peppermint were “costing the firm hundreds of hours” as fee earners “post questions on 'Where the fuck do you generate a letter,' only to be told that generating letters doesn't bloody work” on a “never-ending shit stream Teams channel”, said the source.
It was a “monumental cock up” said another insider. They blamed a procurement decision: “Instead of buying one they drafted in colleagues to create it”.
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Which wasn't going well, according to multiple tipsters complaining that "it cannot even generate a blank letter”.
An Irwin Mitchell spokesman told ROF everything was now operating smoothly: “It’s common to experience some teething problems during the roll out of major technology projects", he said.
"The issue was intermittent and has now been resolved. We remain focused on minimising any disruption for our client facing teams, as we continue to enhance and roll out our new systems.”
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Comments
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IM needs an Extra Strong Mint presumably?
I bet there are some choice words flying around there: did they plump for using “Dr” Gareth Jenkins (former Fujitsu Distinguished Engineer) as their coder or Penny from Fujitsu perhaps? Both are always ready with a fictional Witness Statement seemingly?
Or maybe they pushed the whole barge out and got Fujitsu itself to design the Peppermint for them?
Were Womble Bond Dickinson involved in Project After Dinner Mint at all?
Does the system have lots of Bugs, Errors and Defects within it? If so, they are always a tell-tale sign that its sub-optimal too apparently.
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Who writes letters nowadays?
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"Who writes letters nowadays?"
Nobody with a CILEX certificate, that's for sure.
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heh
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never change irwins, give us a giggle. hope your fees stay mega high xx🤫
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I'm guessing they've rolled out Peppermint Technology Inc. | CRM & Matter Management for Modern Law Firms.
Therefore the comments do kind of suggest their staff haven't really understood what they've got with suggestions of blame on an internal build and referring to it as that system name "peppermint". Case of people ignoring all the comms, the training and then rocking up on day one and complaining its not working??
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Anonymous 17 October 25 15:32
It genuinely didn't work unfortunately
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RoF should do a special project report on utter shit show IT roll outs. Usually caused by fuckwits in IT and procurement buying cheap without checking what they are buying is fit for purpose.
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@Anonymous 20 October 25 05:31 Rof should also do a piece on ****wit Partners that can't be arsed, and are incapable to learn systems that a child could use.
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20 October 05:31
Oooh…the IT folk don’t like it up ‘em do they Mr Mainwaring?
Wonder why they need to get up at 05:31 with a sore head/bad attitude? IT not working again and yet another “fix” to a bug, coding error or defect required perchance? 🤔
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Blaming Peppermint tools for low code build/configuration issues caused by internal IT team ?
Old Legis system didn’t have this trouble!
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05:31 20 October
Mostly sold by IT Consultants who don’t give a 💩after taking their huge fee and do little or no due diligence about what the customer actually wants from its IT and support systems. Generic and off the shelf is almost always what is sold as a panacea to all!
😤😏