"Not instructing you again. Or you. Or you"
The RollOnFriday In-House Lawyer Survey 2023 has launched, so if you're in-house, don't delay, have your say.
It gives in-house lawyers the opportunity to spill the beans on the best and worst firms they instructed in the last year, the perks from panel firms they enjoyed or endured, and what they value most in a firm.
In last year's poll, for the seventh year running, in-house lawyers said the most important quality was not a good rapport, or fat bribes, but simply the quality of what they were told.
“I can put up with increased expense, a prickly relationship and even a reasonable delay (provided it’s communicated to me)," said a respondent, "but I won’t go back if the advice isn’t good enough”.
Pricing, however, came bottom of the pile for the fourth year. “If it’s cheap and I can’t use it, what’s the point?" said one client.
Last year's survey also highlighted that clients have had enough of being handed burnt out lawyers who “are no good to us”. One respondent pointed out that lawyers they’d instructed had been overworked “to the extent that they made some errors in the document that even my trainees would’ve easily picked up on”.
It is hard to justify massive hourly rates “when it is supporting crazy sounding salaries for inexperienced lawyers," said a client. "Hire a few more junior lawyers. Let them sleep some more. Pay them a little less,” they advised.
Some in-house lawyers wanted firms to stop sending endless circulars of tangential relevance and “pick up the phone for a quick word instead”. One respondent had a particular bugbear: “Stop changing your LinkedIn logo every time there’s another woke celebration”.
If you're in-house and agree, or disagree, chime in by taking the poll. If you want to stop being taken to the rugby, or the opera, or Wetherspoons, don't forget to describe the perks you loved and loathed as well.