ECF Collections Technician, Finance

Department:  Finance

Location: London

Role: ECF Collections Technician

The Role

To provide ECF Insurance collections support to the UK and Global Insurance groups. To work as part of the wider credit control team and provide administration support where necessary.

Key Responsibilities

  • Ensure that appropriate invoice debts are collected via the ECF collection platform in a timely manner
  • Liaise with UK and Global credit controllers regarding billing best practice and information required to process collections via ECF
  • Maintaining accurate notes on the credit control database which is used to keep a record of outstanding invoices and may be used to manage the scheduling of payment chasing
  • Dealing with queries from case handlers, clients and other members of the Finance department. Communicate with cashiers and billing assistants. Establish working relationships with the relevant partners in dealing with insurance market debts
  • The ECF collections technician will also need to use elite 3E to make general invoice enquiries. A working knowledge of excel and elite 3E is necessary for ad hoc queries and providing schedules
  • Regular team meetings with the senior credit controller are used to establish the most appropriate approach for chasing outstanding debts in the forthcoming period and monitoring workloads
  • The role requires a methodical approach to ensure all ECF collections are processed and recorded in a timely manner. The successful candidate will also need to be convincing and persuasive when communicating with insurers, case-handlers, other finance contacts and partners
  • All duties necessary to support the management of outstanding client debts in line with agreed targets

Essential Skills & Experience

  • Insurance market ECF collections experience, preferably within a law firm, underwriter or broking house environment
  • Ability to communicate at a senior level
  • Ability to manage & prioritise an extensive caseload, while also meeting other ad hoc objectives
  • Ability to recognise potential risks to the Firm that should be escalated
  • A working knowledge of excel spreadsheets is required
  • A working knowledge of 3E, elite collections (or similar) would be preferable
  • Strong communication skills
  • Ability to establish & maintain excellent relationships with both internal & external clients
  • Ability to negotiate at a senior level and to influence towards a positive outcome for the Firm
  • Ability to meet deadlines and work effectively and accurately, even when under pressure
  • Ability to assist in promoting the role & importance of the credit control team within the Firm.


The Firm

Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide.

Our Values

Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We:

  • Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
  • Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
  • Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
  • Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth

Business Services Competencies

Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.

The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:

  • Technical Excellence
  • People and Team
  • Client/Stakeholder Relationships
  • Service Delivery and Commercial Awareness
  • Personal Effectiveness


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