I had to pick some docs up for my parents at a small provincial firm, and as you enter reception, they always look like you ought not to be there, and you are disturbing their reading of hello magazine or country and horse.
Receptionist : " yessssss can I help you" as she promptly closes the desk draw
Me: I have an appointment to see John
Receptionist" Is he expecting you"
Receptionist" Folow meeee and take a seat and I will see if he is available
They are always the same at any type of small office. Grrr