Saturday I order a Pizza express, with the app saying it will be dlivered at 8.55-9.05. I arrive back at home at 8.45, where the driver tells me he has been sat outside for ten minutes. I refuse to take the pizza as it has been sat there steaming for 10 minutes. He calls head office , and passes me the phone they refuse to exchange the pizza or offer me a refund. Now the pizza is 20 minutes sat there.
He leaves with said pizza, and I call head office who refuse to budge. I then call a different number and eventually they relent saying they will credit me, I explain I don't want a credit but a refund which eventually a manager agrees to. Earlier in the week mu chicken wings were cold under cooked. Of about the 30 orders I have made, at least half there has been a serious issue with.
I now just use a restaurants own delivery service or go pick it up. Another thing I have noticed the prices seem to be more expensive than you can get by ordering direct. Cheeky sods. Truly awful