"When I said I wanted a roof over my head, I didn't mean a car roof."
Simpson Millar has apologised after it closed its conveyancing department, causing furious clients to complain that they had been abandoned by the firm.
Stressed clients went online to vent their frustrations, alleging that the firm had ignored them, putting their property sales and purchases at risk of falling through.
A hair-tearing experience - making even the estate agents look good.
Simpson Millar announced at the start of August that it would close a number of its private client departments, including conveyancing, to focus on its "growth" areas (Injury, Public Law and Family Law). The firm has now completed an agreement to outsource its property services to 'Conveyancing Expert Limited', and transferred 16 of its staff to the conveyancing provider.
Simpson Millar’s CEO, Greg Cox, acknowledged that “over the last few weeks, we have seen the service provided to some of our conveyancing clients dip below our usual high standards. This is a result of circumstances beyond our control, which meant that we had to prioritise the transactions our teams worked on."
“While I should stress that during the same period, we have helped hundreds of other clients successfully move home, the agreement with Conveyancing Expert will help get us back to providing a high standard of service for all of our remaining conveyancing clients," said Cox.
He added: “We understand that buying or selling a home is an extremely important milestone in a person’s life. We are very sorry to those clients, and to any fellow professionals, who might have been affected whilst we addressed the unforeseen issues. We are grateful to those clients who have had to bear with us."