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Competency Based Interview
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Posted - 19 February 2016 20:17
I have a legal job interview and the interview is going to focus on key competencies.

They are:
customer service - provide an example of good customer service
achievement and drive - not sure about this. should i use my degree/lpc as achievement ?
judgement and decision making - not sure about this
continuous improvement - made a change in the workplace
interpersonal and influencing skills. - influenced someone like a partner.

Can anyone help with this ?
Posted - 20 February 2016 16:09
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What help do you want? Can you write honest answers to those questions?

I would use something other than degree / LPC for the second question if you can, since they are both hygiene factors rather than anything special (I expect) but, if you genuinely have nothing else, they would be better than nothing.
Posted - 22 February 2016 13:10
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Can I send you my CV ?

I want help with examples - I don't think I have any decent /recent examples.

The uni example is the only I can think of for achievement/drive.

Can anyone else help ?
Posted - 22 February 2016 19:18
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You can send me your CV ( but, unless you have a very unusual CV, looking at that is not going to give you answers to these kind of things. Similarly, it is very hard for someone who knows nothing about you to help you with competency questions. Have you tried talking to people who know you well (friends, family), and asking whether they can think of an example in your life of "judgement or decision making"? Chances are someone closer to you will be better placed here.

You are not looking for the world's best answer — just something which shows a bit of your personality.
Posted - 22 February 2016 20:56
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Hi Funky

Cheers for this. I have emailed you. My CV is weird and a bit rubbish. You will see why. I have emailed you the roles I have interviews for. The interview is this Friday.
a caveat
Posted - 23 February 2016 16:06
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The monkey's advice is good. It's not easy for strangers like us to help you answer these questions, as they should relate to something you've done, ideally outside of academia (as that's already covered and you're trying to sell more interesting and rounded facts about yourself).

For example, back in the day when I was answering these questions my "judgement and decision making" answer related to an unusual job I'd had, while "achievement and drive" related to an incident while travelling. You could equally say something about a hobby in answer to this, or maybe playing sport / entering a chess tournament / caring for a sick relative etc.

I see these questions as a thinly veiled opportunity to show off how clever / responsible / likeable / grown up etc you are.
Posted - 26 February 2016 18:26
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I failed the interview. Oh dear. It was so bad.
Posted - 26 February 2016 18:48
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the questions were
tell me about a time when you were not able to convince someone
tell me about a time when you were criticised and didnt deserve it
tell me about a time when you dealt with a angry customer

talk me through your cv
what do you know about us
why do you want to work here
Posted - 26 February 2016 19:14
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Oh dear. I'm sorry to hear that. But on the plus side, you can learn and do better next time?

I'm surprised that you struggled with the bottom set of three questions though. What went wrong there? Just underprepared, or something else?
Posted - 26 February 2016 19:15
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I replied to your email, by the way, but not sure if you got it?
Posted - 26 February 2016 19:22
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Hi Funky

Yeah I did get it. thanks for that. I appreciate it. I was under prepared big time. It was a terrible interview. The last 3 questions were okay but I thought they would start with tell me about yourself etc.
Posted - 26 February 2016 19:53
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the other question was
tell me about a time when you received feedback and why was it important to you.
and there was one more, can't remember.
Posted - 26 February 2016 22:03
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Fair enough — a learning exercise, then, and at least you'll be better prepared for the next one
Posted - 27 February 2016 11:09
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Yeah. I have another one next week - great. Hopefully it will be less taxing.

Oh the other question was
how do you define success.
Posted - 02 March 2016 09:30
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I went for another interview. This time round they asked me

tell me about a time when you have failed at something
tell me about a time when you have delivered excellent customer service
tell me about a time when you used your initiative
who is your role model and why
they asked me a prepare something and take part in a group discussion - one of the question was around that.
tell me about a time when you worked in a team

there was 1 more question - I can't remember.... it was better than my previous interview.
Posted - 03 March 2016 17:11
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I went for my third interview and got offered a job haha.

Questions were
tell me about yourself
why do you want this job
what do you like/dislike about your current job
what skills do you need for this role
Posted - 03 March 2016 19:26
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got offered a job

Posted - 04 March 2016 10:28
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Thanks I really appreciate it. Thanks for your help as well. You gave me some good tips.
Posted - 18 April 2016 14:09
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It's such a stupid game. The irony is that such competency questions test at best (a) how well you are prepared to answer the tedious boring suite of competency questions and (b) if they manage to ask you one you haven't got a rote answer prepared for, how well you can then bullshit.They have absolutely no bearing on your competency for the job you are applying for.

When I interview I start by saying 'I assume that you have prepared answers to all the usual 'competency' questions? Good. Let's assume you've answered them all perfectly satisfactorily should we, and I'll ask you something that might be a little more interesting for us all to listen to for the next 15 minutes?'
I do two full days worth of 30 minute interviews and would shoot myself at lunch on day one if I had to listen to competency answers non-stop...