Asia-Pacific

Check out this week's top Asia-Pacific news on the Asia Pacific Headline page.
  

Follow RoF

For all the breaking news, follow RoF on Twitter and Facebook

         
   
  

Glamour

Glamour
The legendary Glamorous Solicitor showcases the style, the beauty and the sophistication for which the legal profession is so rightly known.
  
  

News

Send Us Your News
Exclusive: Cleary Gottlieb staff told to "superplease" clients
08 March 2013
Rate it
9


A Cleary Gottlieb partner has made plain how he thinks fee-earners should deal with client expectations: raise them.

Stopping short of telling them to grease up and bend over in reception, Michael McDonald has emailed the firm's trainees and associates instructing them how to "superplease" clients. His covering note warns nervous recipients that they need to start superpleasing "internal clients" too, i.e. partners like him:



McDonald's manifesto contains some sensible advice and plenty of harmless blah ("Be a solution finder"), but staff might be advised to ignore some of the other tips. Like the ones requiring them to:

  • give out their personal mobile phone numbers to clients so they can "always reach you"
  • "adjust holiday plans if essential to the client"
  • "be attentive to their personal needs if they are under stress". It is unclear if this extends to a back rub, a dance or dressing them up as a baby and feeding them rusks*.
Other tips are more likely to make clients superfreak out. McDonald apparently expects fee-earners to:

  • "make it personal" on a client's birthday
  • entertain clients "preferably with spouse/partner"
  • regularly call or visit clients "off-deal"
  • send clients "topical press clippings (drawing to their attention legal aspects)". Because who doesn't appreciate getting an annotated sheaf of Estates Gazette articles from the lawyer who gave them one half of a broken heart locket and calls them every week trying to arrange a double date.
Insiders told RollOnFriday they are particularly superpleased with McDonald's suggestion that they should "set realistic deadlines" and then "always exceed them". Here's the full list, to stick on your fridge:



*But Cleary staff should be aware that as an internal client Michael McDonald expects the same attentive treatment.

Comments

Feel free to enter your comments on the news story below, subject to our terms and conditions. Please note that comments are subject to moderation and so will not appear immediately.

Please keep it nice. Thanks.

Order By:
anonymous user
20/06/2014 08:35
Rate it
7
Report as offensive
Always amazes me that people in such elevated positions will do naughty things. It's never worth it.
anonymous user
20/06/2014 11:03
Rate it
20
Report as offensive
Whoa, whoa, whoa, back up a step: People actually READ tender documents? Weird. I thought they just judged them on weight and shiny presentation.
anonymous user
20/06/2014 11:22
Rate it
5
Report as offensive
CMS must be delighted that they no longer need to worry about Dundas & Wilson lawyers copying their work - just the rest of the legal community who need to worry.
anonymous user
20/06/2014 12:35
Rate it
1
Report as offensive
his girlfriend is a lucky lady
anonymous user
20/06/2014 23:39
Rate it
-2
Report as offensive
You can take the people out of the scheme but you can't take the scheme out of the people.
anonymous user
21/06/2014 10:01
Rate it
2
Report as offensive
Partners was hauled in?
anonymous user
26/06/2014 09:48
Rate it
-1
Report as offensive
man, that is tough. surely a slap on the wrist? How many pitches are just cut and paste jobs? 1000s I'd guess.
anonymous user
26/06/2014 19:24
Rate it
1
Report as offensive
AbsurdnessBrown if that is your view you may find you are next to be struck off! Cutting and pasting from another firm's work it a serious incident.
  

Weekly Email Update

To receive a weekly European email update, please login or register to RollOnFriday.