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Main Discussion

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Posted - 20 March 2017 16:19
If they hung up, I'd be suspicious. I'd phone up Vodafone.
Posted - 20 March 2017 16:33
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No such thing as overly paranoid in these situations, tbh.
Posted - 20 March 2017 17:10
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You can't trust anyone who cold-calls. Same goes for unsolicited emails.

They can even fake the number that shows on your mobile or if you try 1471 on your landline.

5.6 million scams last year and that's only the reported ones. So commonplace that it seems everyone is a potential victim now.
January Sails
Posted - 20 March 2017 18:00
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I always hang up on any call from my bank, etc. and call them back on a number I know to be sure.
Posted - 20 March 2017 19:38
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I had something similar with EDF Energy recently. Refused to answer any security questions and the caller got a little testy so I complained.

After escalating my complaint they have now confirmed that I was right to be concerned and have advised that they are reviewing their procedures so that customers never have to give out security information on incoming calls. They may seek to agree a security question and answer with the customer so that the customer can ask the caller that question first before considering whether or not to give out security information.

As others have said, no level of paranoia on incoming calls is too much paranoia, especially after the recent media coverage of two entirely fraudulent call centres in India using stolen Talk Talk data.